Terms & Condition
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Terms & conditions
Acceptance of terms
By accessing or using the VolumeTee website (volumetee.com), browsing our products, creating an account, or placing an order, you agree to comply with and be bound by these Terms & Conditions and all applicable laws and regulations. These terms constitute a legally binding agreement between you ("the customer") and 1001316683 Ontario Inc., operating as VolumeTee.
If you are placing an order on behalf of a business or organization, you represent that you have the authority to bind that entity to these terms.
About VolumeTee
VolumeTee is a Canadian company incorporated and registered under Ontario provincial law. Our full legal and registered details are as follows:
Legal entity
1001316683 Ontario Inc.
Registered Name: VolumeTee
303 Bagot Street, Unit 303
Kingston, Ontario, K7K5W7
Canada
Contact
Sales & orders: sales@volumetee.com
Customer support, returns & legal: support@volumetee.com
We operate an online retail store selling premium golf balls and related products to customers in Canada and the United States.
Use of website
You agree to use this website only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict or inhibit anyone else's use of the site. Prohibited activities include but are not limited to:
- Using the website to transmit any unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable content
- Attempting to gain unauthorized access to any portion of the website or any related systems or networks
- Using automated tools (bots, scrapers, crawlers) to extract data without our express written permission
- Reproducing, duplicating, copying, or reselling any portion of the website in violation of these terms
- Impersonating any person or entity or misrepresenting your affiliation with any person or entity
- Uploading or transmitting viruses or any other malicious code
We reserve the right to terminate or restrict access to our website for any user who violates these conditions, without notice and at our sole discretion.
Products & pricing
Product descriptions
We make every effort to display product information, descriptions, and images accurately. However, we do not warrant that product descriptions, colours, photographs, or other content are entirely accurate, complete, reliable, current, or error-free. Product appearance may vary slightly from images shown.
Pricing & currency
All prices are displayed in US dollars (USD) unless otherwise stated. VolumeTee is a Canadian company that uses USD as its default store currency to serve both Canadian and American customers. Prices are subject to change without notice. We reserve the right to correct any pricing errors at any time, including after an order has been placed.
Taxes
Applicable taxes will be calculated and added at checkout based on your delivery location and current tax legislation. For Canadian customers, applicable provincial and federal taxes (HST/GST/PST) apply. For US customers, applicable state and local taxes may apply depending on your state of residence.
Availability
All products are subject to availability. We reserve the right to limit quantities sold per order, discontinue products at any time, or decline orders at our discretion.
Orders & payment
Order acceptance
All orders placed through our website constitute an offer to purchase and are subject to our acceptance. We reserve the right to decline or cancel any order at any time for reasons including but not limited to product unavailability, pricing errors, or suspected fraud. An order is confirmed only upon our issuance of an order confirmation email.
Payment
Full payment is required at the time of purchase. We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other methods as displayed at checkout. All payment information is processed securely through encrypted, PCI-compliant payment gateways. VolumeTee does not store your full payment card details.
Order cancellation
You may request an order cancellation by contacting us immediately after placing your order at support@volumetee.com. As orders are processed quickly, we cannot guarantee cancellations once the order has been picked, packed, or dispatched.
Fraudulent orders
VolumeTee reserves the right to cancel any order suspected to involve fraudulent activity, identity misrepresentation, or unauthorized use of payment methods. In such cases, we may report the incident to relevant authorities.
Shipping & delivery
VolumeTee ships to addresses within Canada and the United States. By placing an order, you confirm that your shipping address falls within our serviceable regions.
Processing time
Orders are typically processed within 3 business days of order confirmation, excluding weekends and public holidays.
Estimated delivery
Standard shipping: 5–10 business days. Expedited shipping: 3–5 business days. Delivery estimates are not guaranteed and may be affected by factors outside our control, including carrier delays, weather events, or customs processing for US shipments.
Risk of loss
Title to products and risk of loss transfer to you once items are delivered to the carrier at our facility. VolumeTee is not liable for loss or damage occurring after handover to the carrier, though we will assist in filing claims where applicable.
Cross-border shipments (US orders)
For orders shipped to the United States, additional customs duties, brokerage fees, import taxes, or other charges may be assessed by US customs authorities. These charges are the sole responsibility of the recipient and are not included in our pricing or shipping fees.
Incorrect addresses
You are responsible for providing a complete and accurate shipping address. VolumeTee is not liable for failed deliveries or delays resulting from an incorrect or incomplete address. If a package is returned to us due to an address error, we will contact you and offer to reship at your cost or issue a refund minus original shipping fees.
Returns & refunds
Our return policy forms part of these Terms & Conditions. By making a purchase, you agree to the following return conditions:
- Products must be returned within 30 days of receipt
- Items must be unused, unopened, and in their original condition and packaging with all parts included
- A Return Authorization (RA) number must be obtained from us prior to returning any item by contacting support@volumetee.com
- Return shipping costs are the responsibility of the customer unless the return is due to our error
- Refunds will be issued to the original payment method within 3–7 business days of receiving and processing the returned item
- VolumeTee reserves the right to refuse returns that do not meet these conditions
Intellectual property
All content on this website — including but not limited to text, graphics, logos, images, icons, product descriptions, and software — is the property of 1001316683 Ontario Inc. (VolumeTee) or its content suppliers and is protected under applicable Canadian and international copyright, trademark, and intellectual property laws.
You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from our website without our express prior written consent, except for the following limited permitted uses:
- Temporary copies of pages stored in your computer's cache incidental to normal browsing
- Printing one copy of reasonable extracts for your own personal, non-commercial use
Trademarks and brand names of third-party golf ball manufacturers (e.g., TaylorMade, Titleist, Callaway, Bridgestone) belong to their respective owners. Their use on this website is for product identification purposes only and does not imply endorsement.
Disclaimer of warranties
Our website and its contents are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including but not limited to:
- Implied warranties of merchantability or fitness for a particular purpose
- Warranties that the website will be uninterrupted, timely, secure, or error-free
- Warranties regarding the accuracy or completeness of any content on the website
- Warranties that defects will be corrected
VolumeTee does not warrant that the website or the server that makes it available are free of viruses or other harmful components. You assume full responsibility for all costs associated with any necessary servicing, repair, or correction arising from your use of the website.
To the extent permitted by applicable law, nothing in these terms shall exclude or limit any warranty implied by law that it would be unlawful to exclude or limit.
Limitation of liability
To the maximum extent permitted by applicable law, 1001316683 Ontario Inc. (VolumeTee), its directors, officers, employees, affiliates, and agents shall not be liable for any:
- Direct, indirect, incidental, special, consequential, or exemplary damages
- Loss of profits, revenue, data, goodwill, or other intangible losses
- Damages resulting from your use of or inability to use the website or our products
- Unauthorized access to or alteration of your transmissions or data
- Statements or conduct of any third party on the website
- Any other matter relating to the website or products
In jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the greatest extent permitted by law. In all cases, our total cumulative liability to you shall not exceed the total amount paid by you for the specific product(s) giving rise to the claim.
Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence, or for any other matter that cannot legally be excluded or limited under applicable law.
Indemnification
You agree to defend, indemnify, and hold harmless 1001316683 Ontario Inc. (VolumeTee) and its officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to:
- Your violation of these Terms & Conditions
- Your use of the website or its content
- Your violation of any third-party rights, including intellectual property rights
- Any content you submit, post, or transmit through the website
Third-party links
Our website may contain links to third-party websites or services that are not owned or controlled by VolumeTee. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites.
We strongly advise you to read the terms and conditions and privacy policies of any third-party websites you visit. VolumeTee does not endorse any third-party website, product, or service mentioned or linked on our site.
Modifications to terms
VolumeTee reserves the right to amend, update, or replace any part of these Terms & Conditions at any time and without prior notice. Changes will take effect immediately upon being posted on this page, along with an updated revision date.
It is your responsibility to check this page periodically for changes. Your continued use of the website or purchase of products after any change constitutes acceptance of the revised terms. If you do not agree to the updated terms, you must stop using the website.
Governing law & dispute resolution
These Terms & Conditions are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to its conflict of law principles.
Any disputes arising out of or related to these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts located in the Province of Ontario, Canada. If you are a consumer in the United States or another jurisdiction, you may also have rights under the laws of your own jurisdiction that we cannot contractually override.
Before initiating any legal proceedings, we encourage you to contact us directly to resolve any dispute informally and in good faith.
Contact us
If you have any questions, concerns, or requests regarding these Terms & Conditions, please do not hesitate to reach out to us:
Get in touch
We're happy to clarify any aspect of these terms or assist with any concern.
Sales & orders
Support & legal
Mailing address
303 Bagot St, Unit 303
Kingston, ON K7K5W7
Canada