Frequently asked questions

We carry a comprehensive lineup of the industry's most trusted brands, including:

• TaylorMade — TP5, TP5X, TP5X Stripe, and more
• Titleist — Pro V1, Pro V1x, AVX, Tour Soft
• Callaway — Chrome Soft, Chrome Tour, Supersoft
• Bridgestone — E12 Matte, Tour B series
• Srixon — Z-Star, Q-Star, Soft Feel
• Assorted & mixed packs — multi-brand value packs in standard, colour, and pink variations

Our catalogue is always growing. Looking for a specific brand or model? Reach out to us.

The condition of each product is clearly stated on its individual listing. Please review the product description carefully before purchasing. If you have questions about a specific item, contact us at sales@volumetee.com before placing your order.

• 1 Dozen (12 balls) — great for trying a new brand or model
• 50 Pack — popular with regular golfers and practice sessions
• 100 Pack — best value for clubs, leagues, and heavy players
• Custom quantities — available for wholesale orders. Contact sales@volumetee.com

All prices on our website are displayed in US dollars (USD). VolumeTee is a Canadian company, but USD is our default store currency to serve both our Canadian and US customers conveniently.

If you're paying with a card issued in another currency, your bank will apply the applicable exchange rate at the time of purchase.

Absolutely. If you're looking for a specific brand, model, or quantity not currently listed, we encourage you to reach out — we may be able to source it for you.

We are a Canadian company proudly shipping to both Canada and the United States. Whether you're in Toronto or Texas, we've got you covered.

For inquiries about locations outside Canada and the US, contact us at sales@volumetee.com and we'll do our best to assist.

Orders are typically processed within 3 business days of receiving your order confirmation email, excluding weekends and public holidays. Once shipped, you'll receive a confirmation email with your tracking number.

Estimated delivery times after dispatch:

• Standard shipping: 5–10 business days
• Expedited shipping: 3–5 business days

These are estimates. Occasional delays can occur due to carrier volume, weather, or customs processing (for cross-border US shipments), which are outside our control.

Shipping costs are calculated at checkout based on your location and selected shipping method.

Once your order ships, you'll receive a shipping confirmation email with a tracking number. Use it on the carrier's website for real-time updates on your package.

You can also track orders directly through your VolumeTee account. If you have tracking issues, contact support@volumetee.com.

We're sorry to hear that. Please contact us immediately if your package was lost in transit or arrived damaged. We'll work with the carrier to investigate and will offer a replacement or refund depending on the situation.

Please double-check your shipping address before completing your order. VolumeTee is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

If you notice an error right after ordering, contact us immediately at support@volumetee.com — we'll do our best to update it before the order ships. If the package is returned to us due to an address error, you can choose to reship (additional shipping fees may apply) or receive a refund minus the original shipping costs.

You may return any product within 30 days of receiving your order, provided it is:

• Unused and unopened
• In its original condition and packaging
• Accompanied by all original parts and materials

VolumeTee reserves the right to refuse returns that do not meet these requirements. If we made an error with your order, we will also refund the original shipping and handling charges.

1. Confirm the product is unused, unopened, and in its original packaging with all parts included.
2. Email support@volumetee.com to request a Return Authorization (RA) number.
3. Write the RA number on your original packing slip (or a separate note with your name, address, email, and phone number) and include it inside the package.
4. Repackage the item securely in its original packaging.
5. Write the RA number clearly on the outside of the shipping box.
6. Ship to: VolumeTee — Returns, 303 Bagot Street, Unit 303, Kingston, Ontario, K7K5W7, Canada

Once we receive and process your return, we will issue a credit to the original payment method used at purchase (credit card or PayPal). The credit covers the product amount plus applicable taxes.

Refunds typically appear within 3–7 business days after we issue the credit, depending on your financial institution.

We sincerely apologize if you received the wrong item. We'll make it right at no cost to you — including a refund of the original shipping charges.

Our standard process is return-and-refund. If you'd like to swap for a different product, contact our support team — in many cases we can facilitate an exchange or find the best solution for you.

Reach us at support@volumetee.com and we'll be happy to help.

We accept all major payment methods as displayed at checkout, including:

• Major credit and debit cards (Visa, Mastercard, American Express)
• PayPal
• Other methods as indicated during checkout

Full payment is required at the time of purchase.

Yes. All transactions are processed through secure, encrypted payment gateways. We do not store full payment card details on our servers.

All prices are displayed in US dollars (USD), which is our default store currency. VolumeTee is a Canadian company, but we use USD to serve both our Canadian and American customers with ease. Your bank will apply the applicable exchange rate if your card is issued in another currency.

Yes. After placing your order, you'll receive an order confirmation email summarizing your purchase, product details, and shipping address — this serves as your receipt. For a formal invoice or billing questions, contact sales@volumetee.com.

For large wholesale or business orders, alternative payment arrangements may be available. Please contact our sales team directly to discuss options.

You can check out as a guest without creating an account. However, a free account lets you enjoy:

• Faster checkout with saved addresses
• Full order history and tracking in one place
• Easy access to returns and support
• Early access to promotions and new arrivals

We begin processing orders quickly, so changes may not always be possible. If you need to cancel or modify, contact us as soon as possible after placing the order.

We cannot guarantee changes once an order has been picked and packed for shipping.

First, check your spam or junk mail folder — confirmation emails can sometimes be filtered there. If you still can't find it:

• Verify the email address used at checkout
• Log into your account to check your order history
• Contact us at support@volumetee.com with the name and email used at checkout

Subscribe using the sign-up form on our homepage or at the bottom of any page. Subscribers receive:

• Early access to new product launches
• Exclusive discount codes and promotions
• Expert golfing tips and advice
• Updates on limited-time deals