Refund & Returns
Damaged Products
If a product arrives damaged or defective, you are entitled to a full refund — no questions asked. Contact us with photos of the damage within a reasonable timeframe.
Lost or Undelivered Parcels
If your parcel is lost or not delivered, please contact the carrier directly to open a claim. In certain situations, the carrier may reach out to us to resolve the matter through VolumeTee.
Standard Returns
All products may be returned within 30 days of receipt, as long as the package is unopened and unused. The customer is responsible for the cost of return shipping.
- If you receive a product that is damaged or defective upon arrival, contact us immediately at support@volumetee.com.
- Include your order number and clear photographs of the damage in your message.
- Once verified, a full refund will be issued to your original payment method within 5–7 business days.
- You are not required to return the damaged product unless specifically requested by our team.
- If your tracking shows no movement or your parcel is marked as undelivered, first contact your carrier directly using the tracking number provided.
For Canada
For USA
- In most cases, the carrier will resolve the issue directly with you.
- If the carrier contacts VolumeTee directly as part of the resolution process, we will cooperate fully and keep you informed throughout.
- 1 Ensure the item is unused and unopened, in its original packaging with all parts included.
- 2 Email support@volumetee.com with your order number and reason for return.
- 3 Wait for confirmation and return instructions from our team before shipping anything.
- 4 Package the item securely and ship it to the return address below. The customer is responsible for return shipping costs.
- 5 Once received and inspected, your refund will be processed within 5–7 business days to your original payment method.
Return shipping address
VolumeTee – Returns Department
303 Bagot Street, Unit 303
Kingston, Ontario, K7K5W7
Canada
- Returns must be initiated within 30 days of the delivery date.
- Items must be in their original, unopened, and unused condition with all original packaging intact.
- VolumeTee reserves the right to refuse returns that do not meet these conditions.
- Original shipping fees are non-refundable unless the return is due to our error.
- For questions about your specific situation, contact support@volumetee.com.
Get in touch
Sales
Support
Address
303 Bagot Street, Unit 303
Kingston, Ontario, K7K5W7, Canada